Terms of Use
& Booking Conditions

1. Definitions

"Riviera Cars", "we" and "us" refers to the licensed private hire operator trading as Riviera Cars, covering Burnham, Slough, Windsor, Maidenhead and Marlow. "You" refers to any person making a booking or using our website or app.

2. Bookings

All bookings are subject to availability and are confirmed when you receive written or verbal confirmation from Riviera Cars. A booking is a contract between you and Riviera Cars under the terms stated here. By booking, you agree to these terms in full.

• Provide accurate pickup and drop-off addresses
• Provide a valid contact number
• Be ready at the agreed pickup time
• Inform us of any special requirements (child seats, wheelchair access, extra luggage) at the time of booking

3. Fares

All fares are fixed and quoted at the time of booking. The quoted fare is the price you pay for the agreed journey. Additional charges may apply for:

• Significant route changes requested during the journey
• Waiting time beyond the agreed free waiting period (5 minutes for standard pickups, 45 minutes for airport arrivals)
• Toll roads or parking fees incurred at your request
• Cleaning charges in the event of soiling the vehicle

4. Airport Transfers

For arrivals, your driver will monitor your flight using the flight number provided. We allow 45 minutes of complimentary waiting time from the actual landing time. If your flight is significantly delayed and you have not provided a flight number, additional charges may apply. We are not liable for missed flights due to traffic, road closures or events beyond our control.

5. Cancellation Policy

• More than 24 hours' notice: Free cancellation
• Between 2 and 24 hours' notice: 50% of the booked fare
• Less than 2 hours' notice or no-show: Full fare chargeable

Cancellations must be made by calling 01628 666 777.

6. Passenger Conduct

Passengers must not act in a manner that endangers the driver or other road users. We reserve the right to refuse or terminate a journey without refund if a passenger is abusive, intoxicated or otherwise disruptive. Seat belts must be worn at all times. Eating hot food in vehicles is not permitted.

7. Child Seats

Child seats are available on request at the time of booking. It is the responsibility of the accompanying adult to fit and check any child seat provided. Riviera Cars cannot be held liable for incorrect fitting by a passenger.

8. Liability

Riviera Cars carries full public liability insurance as required by our private hire licence. Our liability is limited to the cost of the booked journey in the event of a service failure. We are not liable for consequential losses including missed flights, connections or business appointments due to circumstances beyond our reasonable control.

9. Lost Property

Items left in vehicles will be held for 30 days. Contact us on 01628 666 777 to arrange collection. We accept no liability for lost, damaged or stolen items.

10. Changes to These Terms

We may update these terms at any time. The version published on this page at the time of your booking applies. Continued use of our service constitutes acceptance of the current terms.